FAQ

• GENERAL INFORMATION
• PROMO CODES
• TUANGO DOLLARS (ACCOUNT CREDITS)
• GIVE A TUANGO OFFER AS A GIFT
• PAYMENT AND HANDLING
• PERMANENT HAIR REMOVAL OFFER
• TUANGO BOUTIQUE
• GENERAL REFUND POLICY
• REFUND AND RETURN POLICY - TUANGO BOUTIQUE
• “SHARE AND RECEIVE” PROGRAM
• WHAT IS A FREE OFFER?
• MULTI-MERCHANT DEAL
• TAB BY TUANGO
• BOOKING SYSTEM
• OPERATION ENFANT SOLEIL
• TUANGO WANTS TO SPOIL YOU
• CONTACT US

GENERAL INFORMATION

What is Tuango?

Tuango is a website that delivers unbelievable local offers to its members. Every day, we feature brand new and unbeatable offers on a wide variety of products, restaurants, hotels, events, and services in your area.

Tuango harnesses its group buying power from its large number of members to negotiate local and national exclusive offers with merchants. By working with businesses and bringing them a minimum number of customers, we are able to provide the best discounts around. Therefore, you get to save money and businesses get to garner a new clientele. It’s a win-win situation for all!

To receive the daily offers in your area, simply visit tuango.ca and subscribe for free to our newsletter or download our iPhone or Android application.

Do I have to invite my friends to sign up to get an offer?

No. That said, you can earn rewards by inviting your friends. Visit our “SHARE AND EARN” PROGRAM section for more information.

How can I get today’s offer?

It’s simple! You can simply click on the orange “BUY” button on the offer’s page. Warning: our offers are offered in limited quantity and for a limited time. Be quick to grab our exceptional offers before they pass right under your nose.

Once your purchase is complete, you will receive a confirmation email in which you will find a link to download your Tuango coupon. This coupon will also be available as an attachment to the confirmation email.

When purchasing a product, the confirmation email will include all the details about your order as well as the address to which the product will be sent.

Please make sure to check the information contained in this purchase confirmation email to make sure you don’t end up with a service/product that does not correspond to your expectations.

If you notice an error in your purchase confirmation, please contact our customer service as soon as possible by clicking here.

Please note that you won’t be able to purchase a Tuango voucher with a product from the Boutique by Tuango. You will have to buy them in two different transactions.

How can I hear about the new Tuango offers?

Simply click here to subscribe to our newsletter for free or download our iPhone or Android apps.

Will I be billed as soon as I join Tuango?

No. Creating a Tuango account, subscribing to our daily newsletter or installing our iPhone and Android apps is completely free.

How long do offers last?

This varies from one offer to the other. However, each offer is available for a limited amount of time, so you must act quickly! Check the counter to see the offer’s remaining time. But be careful, if the amount of coupons/products is reached before the offer’s expiration, you will not be able to buy it. Do not miss your chance!

I did not receive my voucher / I lost my voucher, what should I do?

You can find all your Tuango coupons directly on your account. To retrieve a coupon, simply go to the Tuango website, sign in by clicking on “My account”, then go to “My Purchases” or “My Gifts”. The coupons purchased can be found in these two sections and are ready to be printed.

If you don’t have a Tuango account and you made a purchase as a guest, please contact us so that we can send you your coupon.

What happens if I forget my username or password?

Your username is the email address you use to receive your Tuango newsletter. If you forgot your password, simply click on “Forgotten password” to receive an email inviting you to reset it.

If you have an email address from Vidéotron and you don’t receive the email prompting you to create a new password, please contact us for further assistance.

Don’t forget to check your spam folder, as the email could have accidentally landed there.

What’s a Promo Code?

It is not necessary to have a Promo Code to complete your purchase. Simply leave the field empty and click on “Complete my order”. Promo Codes give you access to Tuango Dollars or discounts on purchases made on Tuango. We give them away during contests and other promotional campaigns.

I bought a Tuango offer, but I’m not sure how to use it. What do I do now?

Once you buy a Tuango offer, your card will be charged and an email will be sent to you with your coupon(s). Alternatively, you can sign into your Tuango account to retrieve and print your offer. The coupon will have its own redemption instructions written on it. Please note that in most cases you don’t need to print your coupon; if you have a smartphone, you can simply show it in electronic format to the merchant.

If I don’t use the full value of a Tuango offer within my visit, can I use the remaining balance later?

No. Unless the Tuango coupon specifically states otherwise, you will not receive store credit or cash back for the unused amount. Use it to treat a friend instead!

Can I apply the value of my Tuango offer on another offer?

No. Unless the Tuango coupon specifically states otherwise, it is only valid for the offer you have purchased and its validity period.

How will I be charged consumer taxes?

In most cases, merchants doing business with Tuango are responsible for charging and/or remitting consumer taxes on their products and services. Some merchants may have to charge taxes differently because of limitations with their cash register systems but here are examples of how consumer taxes should be charged when using your Tuango coupon:

Example: $19 for $40 (Taxes not-included)

Example: $19 for $40 (Taxes included)

I have a problem with a merchant featured on Tuango. What should I do?

The merchant is responsible of offering the service or product as well as honouring all Tuango coupons according to the specified terms and conditions. Please contact the merchant directly for any complaints or comments concerning the merchant.

If you are unsuccessful in solving the problem directly with the merchant and that your coupon has not expired, please contact us by clicking here.

Please note that once the coupon has expired, Tuango remits payment to the merchant and charges them a marketing fee. If the coupon is expired and unless indicated otherwise, it shall remain valid for the amount paid to the merchant, subject to the same terms and conditions specified.

How can I feature my business on Tuango?

We have an entire section dedicated to this topic. Please refer to our merchant page.

PROMO CODES

FOR THE SUNNY JANUARY 16th PROMO

1. What is the code? The code is BLUES10.
2. How do you use it? You must enter the code in your shopping cart in the section to your right called “Order Summary”. You must also click on “Add” promo code and then, “Submit”.
3. What is the length of the promotion? The BLUES10 promotion is valid only on January 16th, 2020 from 12:01 until 11:59pm.
4. Are there restrictions? The BLUES10 promo is available on most Tuango GETAWAYS AND ACTIVITIES offers except those with the mention ‘‘Please note that no Tuango promotion is applicable on this offer (promotional code or cash back)''. The BLUES10 promo is not applicable on previously made purchases and on $0 deals. Please note that the taxes are included in the 10% discount. The promo code BLUES10 is not applicable to the getaway reservations made through our calendar (orange button “Reserve).
5. On which amount will I pay taxes? The discount obtained by consumers when buying with a promo code includes taxes except when non-applicable. For offers that do not include taxes, the merchant will charge taxes on the regular value of the coupon. For example, say you want to purchase a $50 offer and you received a 10% off promotional code. On tuango.ca, you will pay the amount $45 ($5 off). Upon visiting the merchant with your coupon, you will need to pay taxes on the original value of $50, which equals to $7.49 in this case.

What are Promo Codes?

Promo Codes consist of an alphanumeric code that can be entered when purchasing an offer online. They have an expiration date ranging from a few hours to six months from the time they were issued. You receive them during contests, other promotional campaigns or by participating to our “Share and Earn” program. They also can be given to you by our customer service.

How to use a Promo Code?

After putting the offers in your shopping cart, you can add your promo code in the specified field of the “Order Summary”. We recommend copy-pasting your promo code to avoid any confusion of letters or numbers.

Please verify that the discount is really applied before placing the order.

Examples:

Do not forget to click on “Add” or “Apply”.

Do Promo Codes expire?

They have an expiration date ranging from a few hours to six months from the time they were issued.

Are Promo Codes refundable or convertible into cash?

No, promo codes are not refundable or convertible into cash. Furthermore, unless otherwise specified, please note that they are non-cumulative, meaning that only one promo code can be used per shopping cart and that they can be used only once.

Are Promo Codes applicable on all offers?

Unfortunately, Promo Codes can not be applied on purchase made on Boutique by Tuango. Few exceptions exist, such as Promo Codes offered during Black Friday or Boxing Day or Tuango Dollars issued by Customer Service.

Except that, Promo Codes can be applied on all Tuango offers, unless otherwise specified in the offer’s details.

Please note that Promo Codes are not valid on Tab by Tuango offers or on reservations made through our Calendar.

On which amount will I pay taxes?

The discount obtained by consumers when buying with a promo code includes taxes except when non-applicable. For offers that do not include taxes, the merchant will charge taxes on the regular value of the coupon.

For example, say you want to purchase a $50 offer and you received a 10% off promotional code. On tuango.ca, you will pay the amount $45 ($5 off). Upon visiting the merchant with your coupon, you will need to pay taxes on the original value of $50, which equals to $7.49 in this case.

What if I have other questions?

If you have other questions, comments or concerns that have not been answered through our FAQ section, you may communicate with us at any time by clicking here.

TUANGO DOLLARS (ACCOUNT CREDITS)

Please note that since June 2019, Tuango no longer issues Tuango dollars. If you have any questions about your Tuango Dollars Account, please contact our customer service.

GIVING A TUANGO OFFER

Can I buy a Tuango coupon as a gift for someone else?

Of course! If you wish to purchase a Tuango offer as a gift, click on the “Gift” icon on the offer’s page or on the “Gift this?” button on the purchase page. Simply indicate the lucky person’s email and we will send it to them. You can also buy the Tuango offer for yourself, print it out like a traditional gift certificate, and send it to the person you want to give it to. Please note that you cannot buy a coupon to send as a gift and buy the offer for yourself in the same transaction. To do this, you must complete two different transactions. For product offers from the Tuango Boutique, simply indicate your friend’s mailing address while processing the order.

Wait a minute! My name is on the Tuango coupon. Can I still give it to someone?

Yes! The coupon is transferable, unless noted otherwise. Your name only appears on the Tuango coupon in order to help merchants track coupon redemptions.

PAYMENT AND HANDLING

What payment methods does Tuango accept?

We accept Visa, Mastercard, American Express, Discovery, and payments through PayPal. However, please note that we do not accept payment through PayPal on our mobile apps.

When is the purchase charged to my credit card?

Your purchase will be charged to your credit card as soon as your order is complete.

In some very rare cases, Tuango coupons can be sent after a period of 24 or 48 hours. In these cases, this information will be clearly mentioned in the offer’s details and the purchase will be charged to your credit card only when you receive your coupon in the purchase confirmation email.

For purchases on the Tuango boutique, [click here]((#tuango-boutique).

Is my personal information safe?

Absolutely. We value your privacy and security. Your credit card number is transmitted through a Secure Socket Layer (SSL) encryption, which then goes directly to a secure electronic vault. At no time is your credit card information stored on our servers. Furthermore, we do not sell any of your personal information to any third party, including merchants from whom you have purchased a product. If you would still like more information about the privacy of your data, please refer to our detailed Privacy Policy.

Can I modify or cancel my order?

You can modify or cancel your order on the same day of your purchase or obtain a no-questions-asked refund up to 14 days following the date of your purchase by contacting us. For more information please refer to our refund policy. Please note that the general refund policy doesn’t apply to the Tuango Boutique section.

Click here to reach our customer service team for any question or concern.

View the refund policy

View the [refund policy – Tuango Boutique]((#refund-and-return-policy-tuango-boutique)

Who can I contact if I have questions regarding payment and billing?

You can call us on weekdays from 9 AM to 5 PM or email us at any time. For our contact information, please click here.

I have a gift card. How can I use it?

To pay with a gift card, you can add its number in the specified field of the “Order Summary”. Do not forget to click on “Save” and to verify that the amount of the gift card is really applied before placing the order. You can combine more than one gift card for a purchase ; but, unfortunately, gift cards can not be applied on purchase made on Boutique by Tuango. We also invite you to read the restrictions mentioned on the back of your card.

My purchase has been cancelled and I received a fraud prevention email. What should I do?

Tuango reserves the right to cancel and refund transactions that are deemed to be fraudulent. In such situations, you will receive an email from us to inform you of the cancellation and/or asking you to provide a certain amount of information in order to verify your identity and validate the purchase. We ask that you reply to that message with the required information and/or communicate with customer service.

What if I have other questions?

If you have other questions, comments or concerns that have not been answered through our FAQ section, you may communicate with us at any time by clicking here.

TUANGO BOUTIQUE

Does it work the same way as the daily offers?

Yes. The Tuango Boutique section works in the same way as our daily offers. The Tuango Boutique features products sold at a special price and negotiated exclusively for the Tuango members.

Please note that you won’t be able to purchase a Tuango voucher with a product from the Boutique by Tuango. You will have to buy them in two different transactions.

How many products can I buy at once?

The maximum number of items you can buy will be clearly specified in the offer’s details.

How can I verify the quality of the products?

You can trust the quality and authenticity of the products offered by our dedicated team of buyers and partnerships with recognized suppliers. This assures us of a prime selection of products and brands for the Tuango Boutique.

When is the purchase charged to my credit card?

As soon as you click on “Complete my order”, the product will be charged to your credit card.

Can I change or cancel my order after placing it?

To read the Tuango Boutique Refund Policy, click here.

Please note that due to the large discounts applied to the products sold in the Tuango Boutique, purchases are final unless otherwise specified in the offer’s details.

Can I return my purchase and obtain a refund?

To read the Tuango Boutique Refund Policy, click here.

Are there any shipping fees?

Yes, a shipping and handling fee of approximately $5 to $20 is charged for every product bought on Tuango. This fee does not usually cover the actual shipping costs, as we try to make you save as much as possible.

Will I have to pay upon reception of my package?

No, you will not have to pay upon reception of your package.

How much time will it take to receive my order?

Please make sure to read the offer’s details for information concerning the shipping time. Usually, packages are delivered by Canada Post, or by Canpar in case of heavier packages. It is however possible that we use other shipping services such as Nationex or that our providers deliver directly to your home using services such as Purolator or UPS.

You can track your order’s status using your order confirmation number. Simply click on the link in your order confirmation.

Do you ship worldwide?

No. We only ship to Canada.

Will the sales taxes be applied to my order?

Yes. Québec’s sales taxes (GST at 5% and QST at 9.5%) apply to the products bought on the Tuango Boutique. They are usually included on the advertised price; thus, you do not have to pay any additional amount following your purchase.

Will all my ordered items be delivered at once?

Yes, we will try, as much as possible, to group your orders of the same product into one shipment. However, if you purchase different products, they will be shipped separately.

What is your policy regarding exchanges or refunds?

To read the Tuango Boutique Refund Policy, click here.

What if I receive a damaged, defective or incomplete order?

If the product is damaged or defective upon reception, or if you receive the wrong order (quantity, model, etc.), contact us within 14 days and we’ll assist you with the situation.

What happens if my ordered items are defective?

Most products come with a manufacturer’s warranty. If the product is defective or doesn’t work properly upon reception, contact us within 14 days and we will give you instructions on what to do. After 14 days of reception, only the manufacturer’s warranty will apply. Please read the offer’s details carefully to see if a guarantee is offered. Following 14 days, Tuango will offer no refund or exchange.

Rest assured that we certify the quality and authenticity of our products, thanks to our dedicated team of buyers that insure a prime selection of products in the Tuango Boutique.

Why can’t I see my Tuango Boutique purchases in my Tuango account?

Since November 2018, all purchases in the Boutique section are completed using a different platform distinct from the daily deals section. That’s why you will not find your purchases in your Tuango account anymore. It’s therefore very important to keep your purchase confirmation email as this is where you will find all the details pertaining to your order and the link to track it.

How can I check my order status?

Right after your purchase, you will receive a confirmation email in which you will find a link to access the tracking page of your order. All information related to the delivery of your items will be there.

What is the Liquidation section?

The prices of the products in the Liquidation section have been reduced even more and offer shorter shipping delays. Promo codes and flash sales are also valid on the products featured in the Liquidation section. All products in the Liquidation section are considered “final sale”.

What if I have other questions?

If you have other questions, comments or concerns that have not been answered through our FAQ section, you may communicate with us at any time by clicking here.

“SHARE AND RECEIVE” PROGRAM

How can I invite a friend to discover Tuango?

You can simply click on the “Refer a friend” banner at the bottom of our website.

What is the “Share and Earn” program?

To thank you for helping us increase our notoriety, we have built a program that allows you to easily recommend Tuango to your friends and get rewarded for it. Therefore, we will give you a coupon (promo code) for the first purchase by your invited friend. On top of this, each invited friend can also receive a coupon (promo code), if they import contacts via one of our sharing platforms.

Why should I share?

When you share, everybody wins. You offer a promo code to your friends and you receive one when your friends buy on our website. Thanks to these promo codes, you can save even more on the offers that you like.

How can I receive promo codes?

Two people benefit from the “Share and Earn” program: you and your friends.

How can you receive promo codes?

1. You must click on the “Refer a friend” banner located at the bottom of the website
2. Then, fill in the email and postal code fields if you are not already a Tuango member
3. Invite your friends through one of the choices given by the platform (email, Facebook, Twitter, SMS, etc.)
4. Your friends must then create a Tuango account, subscribe to our newsletter and make a purchase.

You will receive a promo code 14 days following your friend’s purchase, if all of the above-listed requirements are met, and your friends will automatically receive a promo code too.

There is a limit of one promo code per purchase. Promo codes can only be used once and are valid for a period of three months. They are non-cumulative and non-refundable. Promotional codes are not valid on Boutique by Tuango offers.

To get my promo code from my friend’s first purchase, do they have to buy an offer before a particular date?

No, your friends can purchase any offer they want, at any time.

When and how can I use my promo code?

Once you have received your promo code by email, you will have three months to use it. To do so, simply add your promo code in the “Order Summary” field and use it on your next purchase.

When will I receive my promo code? Fourteen days following your invited friend’s purchase.

Could the first purchase of a friend not be rewarded?

Yes. To receive the promo code, your friend must meet ALL the following requirements:

1. Click on the sharing link inside the email sent by us on your behalf.
2. Create a Tuango account, subscribe to the newsletter, and make a purchase.

In case of fraud, Tuango reserves the right to deny a reward or cancel the validity of one or several promo codes.

I didn’t get an email with my promo code. What should I do?

First, make sure that your friend bought an offer on Tuango after having registered through your invitation. If that was the case, please check the spam folder of your inbox. Once those verifications are done, please contact us if needed.

I am sharing my list of contacts with you as well as some personal information. Is this practice safe?

Please be assured that all your information is confidential and will never be used or archived by our servers.

What if I have other questions? If you have other questions, comments or concerns that have not been answered through our FAQ section, you may contact us at any time.

GENERAL REFUND POLICY

Here at Tuango, your satisfaction is our priority. This is why we are fully committed to offer you an unparalleled customer service and a flexible refund policy, adapted to today’s reality.

Please note that this policy does not apply to products being shipped to Tuango members. For products requiring shipment, the refund policy will be described in the offer details. For Boutique products, see policy below. Also, certain types of offers may be considered “final sales-non-refundable” and are not admissible under the above-mentioned policy. If this mention applies, it will be specified in the offer’s details.

Finally, when you purchase a coupon through our platform, it must be exchanged with the merchant stated therein. The merchant is the only party responsible for providing the service and giving a compensation or refund when they are unable to honour the service purchased.

Money back guarantee

Up until 14 days after the date of purchase and as long as your Tuango voucher has not been used and is not expired, you can get your money back without any questions asked UNLESS stated otherwise in the details section of the offer.

No matter the motive, your refund request will be honoured. You simply must contact our customer service department within 14 days of your purchase by email or phone. We will reimburse the same credit card or Paypal account you used to make the purchase. Please allow up to 2 weeks for your reimbursement to show up on your credit card statement.

The Tuango commitment

Tuango’s service is to sell discounted vouchers on behalf of merchants who are fully responsible by contract with Tuango for honouring their obligations. Once Tuango has paid the merchants to deliver their goods or services to Tuango members, Tuango is no longer legally responsible in case a merchant is not able to fulfill its obligations for reasons such as bankruptcy, closure, business interruption, unfavourable weather conditions or other. However, in order to offer our customers the best possible service, Tuango will proceed to do a case-by-case analysis for compensation claims if the coupon is still within its validity period. We will do our best to find an acceptable resolution.

This policy does not apply to gift cards or gift certificates or to offers where vouchers are sold without expiry date.

Expired vouchers

After the expiration date of the Tuango voucher, the voucher owner will not be able to get a refund from Tuango. It is important for Tuango members to use their vouchers before the expiration date, so that they can benefit from the full value of the vouchers. However, for Quebec residents, the merchant is bound to honor the Tuango voucher (for the amount paid) after its expiry. For residents of Ontario and elsewhere in Canada, the provincial and federal laws apply. Please note that some exceptions apply for some certain services defined and used for a predetermined season: the voucher can lose its full value and the merchant is under no obligation to honour the voucher for the amount paid.

If a merchant closes down after the coupon has expired and the coupon has not been used, Tuango will not refund the user in any way. Please note that the expiry date takes precedence over the 14-day period. Thus, if you purchase a coupon two days before the end of its validity period, you will not be able to benefit from our “Money back guarantee” policy after the expiry date.

Lost or stolen gift certificate

In the event of a theft or if you were to lose a gift certificate that was sent to you by mail, it will not be replaced or refunded. It is the user’s responsibility to protect themselves from this kind of situation.

Do not hesitate to contact us for any questions, inquiries or comments. Click here to reach us.

REFUND AND RETURN POLICY - TUANGO BOUTIQUE

Please note that due to the large discounts applied on the products sold in the Tuango Boutique, purchases are final unless otherwise specified in the offer’s details.

However, if the product is damaged or defective upon reception, or if you receive the wrong order (quantity, model, etc.), contact us within 14 days and we will give you instructions on what to do.

After 14 days of reception, only the manufacturer’s warranty will apply (if there is one). We invite you to carefully read the offer’s details to see if a warranty is offered. Following these 14 days, Tuango offers no refund or exchange on products.

Rest assured that we certify the quality and authenticity of our products, thanks to our dedicated team of buyers that insure a prime selection of products in the Tuango Boutique.

WHAT IS A FREE OFFER?

There are three main categories of free offers.

Printable coupons:

You will a receive your printable coupon to present to the merchant in order to take advantage of the discount mentioned in the Tuango offer. For instance, if the Tuango offer grants you a free baguette at your favorite bakery, simply print the coupon and bring it with you to the cash. It’s that simple!

Promotional codes:

You will receive a promo code for an exclusive discount. For instance, if an offer grants you 10% off to go see a concert, you must simply visit the merchant’s enter your promo code in the designated field during checkout.

Exclusive links:

You will automatically be redirected to the merchant’s website in order to take advantage of the Tuango discount. Simply proceed with your order; no promo code required!

Will my credit card be charged?

No, since these offers are all completely FREE! Tuango will not charge any amount to your credit card.

I lost my free offer! Where can I find it again?

Your printable coupons, your promotional codes or your exclusive links can be found in your Tuango account, under “My account”.

MULTI-MERCHANT OFFERS

What is a Multi-Merchant offer?

A Multi-Merchant offer is an offer giving you access to discounts at numerous merchants, while making only one purchase on tuango.ca. To find out what these discounts can get you at our partners, we invite you to carefully read the details of these offers.

How does this work?

After completing your order, you will receive an amount of coupons corresponding to the number of merchants included in the offer. Each coupon is only valid at the merchant explicitly mentioned on it.

You will find the merchant’s contact information and the offer’s details on the corresponding coupon.

What is the refund policy for a Multi-Merchant offer?

Tuango’s refund policy does not apply to this type of offer. The coupons purchased cannot be refunded or used as credit.

Can coupons from a Multi-Merchant offer expire?

Yes. At the expiration date, the coupons lose their entire value and cannot be refunded or used as credit.

Are there particular conditions or restrictions to this type of offer?

Given the nature of these Multi-Merchant offers, it is likely that places will be filling up quickly! We recommend making your reservations with our partners as early as possible in order to enjoy your discounts, if applicable.

What if I have other questions?

For any additional questions, comments or concerns that has not been answered in our FAQ, you can contact us by clicking here.

TAB BY TUANGO

What is Tab by Tuango? For any question regarding Tab by Tuango, please click here.

BOOKING SYSTEM

What is the reservation system?

The reservation system is a new feature of our site that allows you to book your stay directly with the establishment, while still benefiting from the Tuango discount. No need for coupons!

How does it work?

It’s easy! Look for the calendar link in the Tuango offer, click on the “click here” button and you will be redirected to the calendar. Choose the date (or dates) of your stay and then click on “View our offers”. The different room options for your stay will be made available. Choose the one that suits your needs and click on “Book”. The details of your reservation are then sent to you and if you find everything to your liking, click on “Finalize my reservation”. You will then be redirected to the payment page. Fill in all the requested information and finally, click on “Confirm my booking”. A confirmation email will be sent to you within minutes of your booking. We invite you to read it carefully to confirm that no error has occurred.

When will my credit card be debited?

Your credit card is debited once the reservation is completed.

Which payment method is accepted?

We accept Visa, Visa Debit, MC, MC Debit and American Express.

What if I do not receive my booking confirmation email?

First and foremost, check your spam email folder. The email might be there… If not, we invite you to contact Tuango Customer Service here

Will my reservation appear in my Tuango account?

No, your reservation will not be visible on your Tuango account because it is not linked to any coupons. It is therefore very important to keep the confirmation email that you receive after finalizing your reservation.

Do I have to pay for something once I get to the hotel?

It depends on the package you buy. We invite you to read the details of the offer carefully to know if taxes or other fees might be applicable at the hotel.

Is it safe?

Yes, it’s completely safe. We do not store your personal or transactional information. In addition, payment is made through a secure electronic vault.

Can I use a promo code, Tuango dollars or a gift card to pay for my reservation?

Unfortunately no. All such discounts can only be used to purchase Tuango coupons. We are sorry.

Can I change my reservation after completing it?

If you respect the modification delays, yes, you can modify your reservation by calling the selected establishment directly.

Can I cancel my booking after completing it?

If you respect the hotel cancellation policy, yes, you can cancel your reservation and get a refund. In this situation, you need to contact Tuango Customer Service. Click here.

And if I have other questions?

If you have any other questions, comments or concerns that have not been addressed in our Frequently Asked Questions, you can contact us by clicking here.

Tuango wants to spoil you

Valid for all activity purchases made between December 17th at 12:01 and December 18th at 11:59. Winners will be randomly drawn from the list of all activity purchasers. Winners will be contacted by email at the latest by December 23rd 2019.

Contact us

Tuango will be happy to assist you with any inquiries. Our office hours are from 9:00 am to 5:00 pm EST, from Monday to Friday. We encourage you to send us a email at support@tuango.ca! You can also use our Helpline for an immediate assistance Monday to Friday from 10am to 4pm EST. We are committed to offering you the best customer service experience and will strive to answer you within a timely manner.

Warm regards, The Tuango Team

Email: You can send us a email at support@tuango.ca

Helpline: 514-282-0288 1-855-888-2646 Please note that our phone lines are open from Monday to Friday from 10am to 4pm EST.

By mail: 450 Sainte-Hélène Street, Montreal, Québec H2Y 2L2